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FAQ
Check out our Frequently Asked Questions for instant answers to your most common questions about Duet. Need to know the ingredients for chocolate-chip cookies? Then this isn't the place. But if you want to know about linking Duet with your existing website, how we handle security, or how to pay for your account, then go here.
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Knowledge Base
Search through our knowledge base by asking a question and getting an immediate response of possible answers. This is the same knowledge base that our support team often pulls from when answering general questions about Duet.
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Contact Us
If you can't find an answer to your question using one of the above methods, please don't hesitate to contact us via Email or Chat. Chat support is available from 9 AM to 5 PM EST Monday through Friday, and 8 AM to 10 AM on Weekends (except major U.S. holidays). You can send emails to support@duetpartner.com or call us at 800-517-2811 and leave a voicemail 24 hours a day, 7 days a week, and we'll reply during the next scheduled support hours. You'll soon see why teachers all over the world rave about our customer support.
You Teach. It does the rest!
Support
User Testimonials
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The incredible team of people behind the program are always responsive, friendly, and most importantly - get the job done. Thank you Duet, it has been a pleasure to do business with you."
– Guy Boldon, Baraboo, WI -
"The part I really have to give you a standing ovation for... your customer service! I've written with several questions and I always get a response within a few hours, sure beats waiting on the phone!"
– Emily John, Mound, MN